{"id":131,"date":"2019-10-07T11:17:05","date_gmt":"2019-10-07T09:17:05","guid":{"rendered":"http:\/\/un-homme-averti-en-vaut-deux.info\/?p=131"},"modified":"2019-10-07T11:17:05","modified_gmt":"2019-10-07T09:17:05","slug":"relation-client-pourquoi-casser-ce-qui-marche","status":"publish","type":"post","link":"https:\/\/un-homme-averti-en-vaut-deux.info\/index.php\/2019\/10\/07\/relation-client-pourquoi-casser-ce-qui-marche\/","title":{"rendered":"Relation client : pourquoi casser ce qui marche&#8230;"},"content":{"rendered":"\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"http:\/\/un-homme-averti-en-vaut-deux.info\/wp-content\/uploads\/2019\/10\/relation-clent-nuage-mot-1024x1024.jpg\" alt=\"\" class=\"wp-image-132\" srcset=\"https:\/\/un-homme-averti-en-vaut-deux.info\/wp-content\/uploads\/2019\/10\/relation-clent-nuage-mot-1024x1024.jpg 1024w, https:\/\/un-homme-averti-en-vaut-deux.info\/wp-content\/uploads\/2019\/10\/relation-clent-nuage-mot-150x150.jpg 150w, https:\/\/un-homme-averti-en-vaut-deux.info\/wp-content\/uploads\/2019\/10\/relation-clent-nuage-mot-300x300.jpg 300w, https:\/\/un-homme-averti-en-vaut-deux.info\/wp-content\/uploads\/2019\/10\/relation-clent-nuage-mot-768x768.jpg 768w, https:\/\/un-homme-averti-en-vaut-deux.info\/wp-content\/uploads\/2019\/10\/relation-clent-nuage-mot-88x88.jpg 88w, https:\/\/un-homme-averti-en-vaut-deux.info\/wp-content\/uploads\/2019\/10\/relation-clent-nuage-mot-900x900.jpg 900w, https:\/\/un-homme-averti-en-vaut-deux.info\/wp-content\/uploads\/2019\/10\/relation-clent-nuage-mot-1280x1280.jpg 1280w, https:\/\/un-homme-averti-en-vaut-deux.info\/wp-content\/uploads\/2019\/10\/relation-clent-nuage-mot.jpg 1500w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-embed is-type-link is-provider-philippe-silberzahn\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"1BUH18Tw03\"><a href=\"https:\/\/philippesilberzahn.com\/2019\/10\/07\/cest-logique-mais-ca-ne-marche-pas-peril-de-lorientation-client\/\">C&rsquo;est logique, mais \u00e7a ne marche pas: p\u00e9ril du management rationnel<\/a><\/blockquote><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"\u00ab\u00a0C&rsquo;est logique, mais \u00e7a ne marche pas: p\u00e9ril du management rationnel\u00a0\u00bb &#8212; Philippe Silberzahn\" src=\"https:\/\/philippesilberzahn.com\/2019\/10\/07\/cest-logique-mais-ca-ne-marche-pas-peril-de-lorientation-client\/embed\/#?secret=PF6hhtuIFH#?secret=1BUH18Tw03\" data-secret=\"1BUH18Tw03\" width=\"600\" height=\"338\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>Bel article de Philippe Silberzahn qui illustre par l&rsquo;exemple d&rsquo;une voiture en panne, une situation que nous avons v\u00e9cu et qui d\u00e9montre que la rationalisation des parcours ne se traduit pas toujours par un mieux dans l&rsquo;exp\u00e9rience client.<\/p>\n\n\n\n<p>Alors que dire des chatbot qui apparaissent dans de nombreux sites marchands et qui remplacent la relation humaine par des robots, dop\u00e9s \u00e0 l&rsquo;IA et qui ne savent que r\u00e9pondre d\u00e8s que l&rsquo;on sort des sc\u00e9narios \u00e9tablis<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Bel article de Philippe Silberzahn qui illustre par l&rsquo;exemple d&rsquo;une voiture en panne, une situation que nous avons v\u00e9cu et qui d\u00e9montre que la rationalisation des parcours ne se traduit pas toujours par un mieux dans l&rsquo;exp\u00e9rience client. Alors que dire des chatbot qui apparaissent dans de nombreux sites marchands et qui remplacent la relation [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"enabled":false},"version":2}},"categories":[9],"tags":[],"class_list":["post-131","post","type-post","status-publish","format-standard","hentry","category-externes"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/un-homme-averti-en-vaut-deux.info\/index.php\/wp-json\/wp\/v2\/posts\/131","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/un-homme-averti-en-vaut-deux.info\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/un-homme-averti-en-vaut-deux.info\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/un-homme-averti-en-vaut-deux.info\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/un-homme-averti-en-vaut-deux.info\/index.php\/wp-json\/wp\/v2\/comments?post=131"}],"version-history":[{"count":1,"href":"https:\/\/un-homme-averti-en-vaut-deux.info\/index.php\/wp-json\/wp\/v2\/posts\/131\/revisions"}],"predecessor-version":[{"id":133,"href":"https:\/\/un-homme-averti-en-vaut-deux.info\/index.php\/wp-json\/wp\/v2\/posts\/131\/revisions\/133"}],"wp:attachment":[{"href":"https:\/\/un-homme-averti-en-vaut-deux.info\/index.php\/wp-json\/wp\/v2\/media?parent=131"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/un-homme-averti-en-vaut-deux.info\/index.php\/wp-json\/wp\/v2\/categories?post=131"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/un-homme-averti-en-vaut-deux.info\/index.php\/wp-json\/wp\/v2\/tags?post=131"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}